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Frequently Asked Questions

Do you have questions about Qbic? Well we have all the answers!

Staying With Us

Can I check-in early?

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This is subject to availability. Check-in is from 3pm onwards, but if your room is available we have no problems going out of our way to get it ready earlier, however, there might be an additional fee.

Can I check-out late?

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Like early check-in, late check-outs are subject to availability. Check-out is before 11am. If you want to stay longer let us know in advance, however, there may be a small fee.

Do you have a luggage room?

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We do indeed. Drop your bags off and explore the city.

Do you have a European socket in your rooms?

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Actually, you will find quite a few sockets in each room, one of which is European plug as well as USB (integrated into the Qbi construction). We thought about it while designing Qbi!

I’m travelling with children, do you have fold out beds?

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All kids are welcome at Qbic, so bring them along. We do have extra beds / sofa beds available, but on a limited basis. To book your family room or for any questions you might have, please get in touch with our Reservations team.
Give us a call on: 020 3021 3300 or drop us an email: reservationslcy@qbichotels.com

Do you have baby cots?

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Yes we do, and there is no extra cost. You’re already spending enough money on diapers, right?

Do you offer rooms with twin beds?

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Sure we do, however, this is upon request only as we have very limited availability in our twin rooms. Please give us a call on: 020 3021 3300 or drop us an email: reservationslcy@qbichotels.com so we can get this arranged for you.

I booked a room with twin beds but now I’m coming alone, can I change this?

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Of course you can, just give us a call on: 020 3021 3300 or drop us an email: reservationslcy@qbichotels.com and we’ll get that sorted for you.

What type of room amenities do you offer?

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In addition to our free Wi-Fi, free tea & coffee on floors 1-4, and superking bed, there is a long list to look at for each of the room types here.

Plus, we have teamed up with a few local friends who offer all of our guests special perks, check them out here

Can I open the windows in my room?

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What’s the fun of having a window that you can’t open it? You sure can, however, there are safety locks regulating how much you can open it.

I booked a window-less room, will there be fresh air?

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Even if you can’t see the outside world, you want to know it’s still there. As well as air conditioning, all our rooms are well vented with natural air thats pumped in from the outside.

Can 3 adults fit in a room?

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Our Fun Rooms are spacious enough to welcome 3 adults as they now have a large sofa bed, these are available to book online or via our Reservations Team for an additional fee. Tel: 020 3021 3300 or drop us an email: reservationslcy@qbichotels.com

Do you service rooms each day?

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If by service you mean clean, then yes, every single day. Cleanliness is a big thing at Qbic.

We should also let you know that we reward our green-thinking guests who choose not to have their rooms serviced; for helping us save water and energy we’ll give you £5 off your bar tab. (t&c) add link

How many suitcases fit in the room?

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We’re like airplanes: a suitcase and hand luggage fit very comfortably in every room. That said, bigger rooms fit more luggage.

If you’re coming with a circus of suitcases you might want to book a Fun Room or decide to store your suitcase in our luggage room.

Do you have facilities for senior and/or disabled travellers?

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Of course we do. We have accessible facilities throughout the hotel.

Feel free to pick any room type of your choice and then let us know so we can allocate this in advance for you. Call us on: 020 3021 3300 or just drop us an email: reservationslcy@qbichotels.com.

Food & Drink

Do you have room service?

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Yes of course! Everyday from 12 – 10pm you can order scrumptious dishes to be delivered direct to your room by our friendly team. To order, take a look at the menu in your room and then call our team on 0203 021 1440

Do you have a bar or restaurant in the hotel?

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We have Both! Come and try some delicious food in our restaurant or grab a drink at the bar. To view our opening times and menus, click here

What time is breakfast?

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You won’t believe how tasty our breakfast is so don’t forget to set your alarm!

  • Weekdays from 0700 – 10.30am
  • Weekends from 0800 – 11.00pm so you can enjoy a lie in, but then theres brunch 12-3pm so all is not lost!
  • Pre-Booked Continental Breakfast is £10 per person.
  • Purchasing Continental Breakfast on the day, or on a walk-in-basis is £15 per person.
  • Need breakfast to go? Grab a ‘Morning Quickie’!

Find out more here

Meeting Rooms

Do you have dedicated conference rooms?

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Yes, and we have a few to choose from so whether it’s a room for team bonding and brainstorming, presentations and zero distractions or letting your hair down with friends and colleagues in your own private space, click here to find out more.

How can I book one of your meeting rooms?

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You can book right here on this website! Check out our meeting rooms page for more information and to book direct.

If you would like to speak to someone first, please either use the contact form on the meeting rooms page or call our reservations team who will connect you to the right person.

What equipment do your meeting rooms come with?

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We’ve made sure our meeting rooms are setup to be as easy to use as possible, but without the gimmicks. Simple tech that works!

Included in each room you will find:

  • Large projector screen
  • Wireless projector
  • Speakers
  • Conference phone & no call charges
  • Flipcharts
  • Pads, pens, pencils & post-its

Transport & Parking

Do you have parking?

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Of course we do, but only for a small fee of £15 per day.

Sadly, we don’t reserve spaces, so please contact reservations when you book to ensure you get a spot.

Do you have electric car charging points?

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Yes we do, 2 in fact! You can use these for free when you book a car parking space. Please let our reservations team know so that we can make sure you get a spot next to one

How far is the hotel from the nearest underground station?

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The closest Tube station is Aldgate East which is on the District/Hammersmith & City Line. It takes only 2 minutes to reach the hotel if you chose Exits 3 or 4 (follow the sign Whitechapel Art Gallery).

There’s more transport information here

What is the best way to get around and see London?

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You could use the tube or one of the many London buses, but the best way not to miss anything is by jumping on one of our up-cycled and fully service bikes which are free for our guests to borrow. Find out more here

Payment & Booking

What are your room rates?

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Rooms can start from as little as £59 depending on the time of year and day of the week, but they change all of the time so take a look and find out now – Click Here.

What do I do if I didn’t receive a confirmation for my reservation?

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Just drop us an email on reservationslcy@qbichotels.com or staylcy@qbichotels.com and we’ll get back to you quickly. However, our system is quite savvy so if you’ve booked a room we will be waiting for you when you get here.

Do I need to leave a deposit when booking a room?

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It depends on the rate you select…

Prepaid Booking: This is the cheaper rate but the full payment for your booking will be taken at the time the reservation is made.

Best Flexible Rate: We will not take any deposit from your card at the time the reservation is made. The full payment will be processed at 3pm two days prior to your arrival.

What is your cancellation/refund policy?

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It depends on the rate you select when you make your booking…

Prepaid Bookings: This is our best rate available, however, please keep the following conditions in mind. The rate is fully prepaid at the time of booking, non-amendable and non-refundable in case of cancellation, early departure or no show.

Best Flexible Bookings: If you are unsure about your travel plans, this is the best option we’ve got for you. The rate enables you to amend, or cancel your booking free of charge up to 3pm two days prior to arrival.

Do you have special rates for travel agents?

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If we lowered our prices anymore we’d basically be giving our rooms away for free. So no special rates for travel agents, though we love travel agents all the same.

Miscellaneous

Can I bring my pet?

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We love a VIP – Very Important Pet that is…

Translated, we accept Pets at Qbic Hotel, but you have to book direct with our Reservations Team, you can reach them on: 020 3021 3300 or drop us an email: reservationslcy@qbichotels.com

For more information on our pet policy, and to meet our wonderful model Molly, click here

Do you have a cinema?

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No, but we have teamed up with Curzon Aldgate cinema, who are located just a few minutes walk away, these guys show independent films and Hollywood blockbusters.

Get the red carpet treatment by flashing your key card, we’re talking special discounted ticket prices and 15% off food and drinks. Check out the details here

We also have various private rooms available to hire within Motley, bring your own music and movies and order up a Motley feast with your friends. Find out more here

Do you have a spa?

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We don’t have a spa in house, however we have teamed up with USPAAH who’ll bring massage, hair and beauty treatments right to you in your hotel room! We’ve even sorted out a special discount on your first treatment, check it out here

Do you have a laundry service?

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We get it, no one wants to be stuck doing laundry whilst travelling so we’ve organised for our friends over at Laundrapp to take this load off your hands. We’ve even thrown in a special discount, find out more here

I can’t find your contact details?

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Accommodation Requests: reservationslcy@qbichotels.com / 020 3021 2644

General Enquiries: staylcy@qbichotels.com / 0203 021 1440

Or go to our contact page here

What is your privacy policy

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You can read our privacy policy here

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