Terms & Conditions

AKA - the boring stuff

Reservation Terms & Conditions

Flexible Rates:

• You may cancel your flexible rate booking up to 15h00 (GMT) 48 hours prior to your booking start date, a full refund will then be processed.
• You may amend your flexible rate booking up to 15h00 (GMT) 48 hours prior to your booking start date to a future date. In this instance no refunds will be offered. If the new dates are advertised at a higher rate, the difference is payable.
• After 15h00 (GMT) 48 hours prior to your booking start date, full payment will be taken and the booking becomes non-amendable and non-refundable in the event of cancellation, no-show or early departure.

Pre-Paid Rates:

• Fully pre-paid at the time of booking
• Pre-paid bookings can not be amended
• Non-amendable and non-refundable in the event of cancellation, no-show or early departure.

Booking Conditions (for all public rates):

• In case of no-show, the total price of the reservation will be charged. GBP
• No refund or future credit will be applied in the case of a no-show.
• If you will arrive one day late, you must advise us prior so we know to hold your room.
• Smoking is not allowed, anyone who breaks this rule will be asked to leave and a room cleaning charge of £150 will be added to your final bill.
• Please contact our reservations team directly for family bookings, twin or triple room requests.
• Please make sure you bring the card you made your booking with to show our reception team on arrival, without this we will not be able to accept the booking

Check-In & Out:

• Please note that our official check-in time is after 15h00.
• If you arrive before we will of course store your luggage for you, and prepare your room as soon as it comes available.
• If you arrive later than 24h00 could you please inform us prior, so we know to hold your room.
• Our check-out time is before 11h00. You are kindly requested to vacate your room in time.
• If you wish to have the room at your disposal after 11h00 on the day of departure, this can be requested subject to availability.
• Please make sure you bring the card you made your booking with to show our reception team on arrival, without this we will not be able to accept the booking

Please be reminded that Qbic Hotels are non smoking areas.